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22Management Tools – Total Quality Management. TQM then aims to produce these specifications with zero defects. This creates a virtuous cycle of continuous improvement that boosts production, customer satisfaction and profits. TQM improves profitability by focusing on quality improvement and addressing associated challenges within an organization. Carol Besterfield-Michna, Glen Besterfield, and Mary Besterfield-Sacre.
Total Quality Management and Cultural Change: A Model of Organizational Development. Top Managers and TQM Success: One More Look After All These Years. Kai Kristensen, and Ghopal K. TQM’s Challenge to Management Theory and Practice. Malcolm Baldrige National Quality Award.
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